bt9ja handles your account data with a clear purpose: to keep your wallet, transaction history and session activity secure and accessible only to you. This policy explains exactly what we collect, how we use it, and the steps you can take to review or correct your records at any time. Access to this platform and the rights described here depend on your local law and eligible regions.
Account data protection
Nagad & Upay transaction records
Your right to review data
Cookie and session controls
POLICY POSTURE
How bt9ja Collects and Uses Your Information
When you open an account with us, we collect the details you provide during registration — name, contact information and payment identifiers such as your Nagad mobile number, Upay wallet reference or Bank Transfer account details. This information is used solely to operate your account, process transactions and respond to support requests you initiate. We do not sell your personal data to third parties, and we do not share it with unrelated services. Session activity data — pages visited, games opened, time on site — is stored temporarily to support account security checks and to let you resume where you left off. Payment transaction records linked to Nagad, Upay or Bank Transfer are retained as required by our internal audit process and to resolve any dispute you raise. Cookies placed on your device help us keep your session active and remember your language and display preferences; you can adjust cookie permissions through your browser settings at any time. All data handling described here applies subject to your local law and the eligible regions in which this platform operates. If you have questions about how a specific data category is used, the support routes at the bottom of this page are open to you.
Nagad wallet identifier
Upay reference number
Bank Transfer account detail
Session activity log
Browser cookie preferences
SCOPE AND LIMITS
What This Policy Covers and What It Does Not
This policy applies specifically to the data bt9ja collects and processes when you use our platform directly. It does not extend to third-party services you access through links on our site, payment processors operating their own networks, or device-level permissions managed by your mobile operating system. Understanding the boundary of this policy helps you know where to direct a data question — to us, or to the relevant third party.
Account Access
Covered fully. Registration details, login history and account wallet data are all held under this policy. You can request a summary of what we hold by contacting support through the route shown on the account page.
Transaction Records
Covered for transactions processed through bt9ja directly — including Nagad deposits, Upay transfers and Bank Transfer records. The payment provider's own data practices are governed by their separate policy, not ours.
Site Content and Cookies
Covered. Cookies placed by bt9ja are described here. Cookies set by embedded third-party tools — analytics or content scripts — fall under those providers' policies, which we link where visible in our cookie notice.
Third-Party Services
Not covered by this policy. If you click through to an external site or use a wallet app independently, that provider's privacy terms apply. We do not control what data those services collect once you leave our platform.
ACCOUNT HOLDER RIGHTS
Actions You Can Take Under This Policy
You have practical options available to you regarding the data we hold. The most direct route is to log in and open your account settings page, where you can review the contact details, payment identifiers and session preferences currently on record. If any detail is incorrect — a Nagad number that has changed, a name entered incorrectly during registration — you can submit a correction request through the support channel and we will update it after verifying your identity against your account. You also have the right to ask what categories of data we hold about you; we will respond through the same channel you used to raise the request. If you wish to close your account and request deletion of your personal records, contact support directly with that instruction and we will walk you through the steps shown in our account closure process. All rights described here are available subject to your local law and the eligible regions this platform serves.
Review Your Records
Log in and open Account Settings to see the data currently held against your profile, including contact details and linked payment identifiers such as your Nagad or Upay reference.
Correct Account Details
If a name, contact number or payment reference is out of date, raise a correction request through support. We verify your identity first, then update the record as instructed.
Ask What We Hold
You can request a summary of the data categories we store for your account. Submit the request via support and we will respond through that same channel within the timeframe shown in our process.
Request Account Closure
If you want your account closed and personal data removed, contact our support team with that instruction. They will confirm the steps and conditions shown in our account closure procedure before proceeding.
PRIVACY CONTACT ROUTES
How to Reach Us About This Policy
For any question about your data — what we hold, how it is used, or how to request a change — use one of the contact routes below. These are the routes published on our platform; we do not list channels or hours that are not confirmed in our account area. When you contact us about a privacy matter, include your registered account identifier so we can locate your record without delay.
Live Chat
Open the chat widget from the account area to raise a privacy question directly. Provide your registered contact detail so the team can pull up your record.
Email Support
Send a written data request to the support email address listed in your account settings. Written requests are useful if you need a documented response for your own records.
Account Help Page
The Help section inside your signed-in account lists the current contact options and the steps for submitting a data correction or closure request without waiting for a reply.
DATA HANDLING PRACTICE
How We Protect and Retain Your Data
Data security at bt9ja is built around account-level access controls: your personal records are accessible only after a verified login, and payment data linked to Nagad, Upay or Bank Transfer is not exposed to other account holders. We review our data retention periods periodically; records are not kept longer than required for the purpose they were collected. If our policy changes in a way that affects your rights, we will update this page and note the change at the top of the document.
Access Controls
Your account data is accessible only after a verified login. We do not expose payment identifiers — including Nagad or Upay wallet references — to any other account or public-facing surface on the platform.
Cookie Management
Session cookies keep your account active while you are on the platform. You can adjust or clear cookies through your browser settings at any time without affecting your stored account data.
Data Retention
We retain your account and transaction records for the period required by our internal audit and dispute-resolution process. Once that period passes and your account is closed, we follow the deletion steps described in our closure procedure.
Policy Updates
When we update this policy in a way that changes your data rights, we note the revision date at the top of this page. Continuing to use the platform after a posted update means you have seen the revised terms.
POLICY QUESTIONS ANSWERED
Frequently Asked Questions About Privacy at bt9ja
These are the questions we hear most often about how bt9ja handles personal data. If your question is not covered here, the support routes listed above are the right place to raise it.
What personal data does bt9ja collect when I register?
We collect the details you enter during registration: your name, contact number and the payment identifier you use — for example, your Nagad mobile number or Bank Transfer account reference. We collect only what is needed to operate your account and process transactions.
Does bt9ja share my data with other companies?
We do not sell your data. We share it only with the payment processors required to complete a transaction — such as Nagad or Upay — and only to the extent needed for that transaction. Third parties handling your data operate under their own privacy terms.
How can I see what data bt9ja holds about me?
Log in and open Account Settings for a view of the details currently on record. For a full data summary, contact support through the chat or email route listed on this page and we will respond through that channel with the relevant information.
Can I correct an incorrect detail in my account?
Yes. Submit a correction request through the support channel and include your registered account identifier. We verify your identity first, then update the record — whether that is a contact number, a linked Nagad reference or a name correction.
How long does bt9ja keep my transaction records?
Transaction records linked to Nagad, Upay or Bank Transfer are kept for as long as needed for our internal audit and dispute process. After your account is closed and the retention period ends, we follow the deletion procedure described in our closure process.
Does this privacy policy apply regardless of where I am in Bangladesh?
This policy describes how bt9ja handles data for accounts on the platform. Your ability to access the platform and the rights available to you depend on your local law and the eligible regions in which the service operates. Check the account area for the current eligibility information.
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